Quality Assurance & Returns

Effective date: 17 July 2026

1. Our quality standard

ANQORYX MARKETS selects seed packets for sowing-grade integrity, correct labelling, and moisture-safe sealing. If your order does not meet this standard, we will review your case under the conditions below.

2. Eligible return scenarios

• Wrong seed variety or pack size delivered compared to your order confirmation.
• Shipment lost in transit or undelivered beyond the stated delivery window.
• Packets arrive torn, crushed, or clearly compromised — report within 24 hours with photographs.

2. Non-eligible scenarios

• Germination outcomes after sowing when packets were intact and within labelled viability guidance.
• Preference-based returns (variety choice or sowing-window preference).
• Orders where delivery was attempted but the recipient was unavailable.

3. How to raise a claim

Contact support@anqoryxmarkets.com or use Track & Support within 24 hours of delivery. Include your order number, a brief description, and clear photographs of the packets and outer carton.

4. Resolution options

Approved claims may receive a replacement shipment, store credit, or refund to the original payment method within 7–10 business days.